Job Description and Overview
Call center assistant jobs in Dubai are key roles in customer service, helping businesses maintain strong communication with their clients. These jobs are commonly found in sectors such as banking, telecommunications, retail, healthcare, and hospitality. Mainly, a call center assistant is responsible for handling incoming and outgoing calls, answering customer inquiries, resolving complaints, and providing product or service information. This post requires effective communication skills, a lot of patience, and the ability to handle high call volumes professionally.
Most call center assistant jobs in Dubai demand a basic educational history, proficiency in English (and sometimes Arabic), and strong computer and typing skills. Employers may provide training on company systems and customer service standards. Benefits of this job typically include a tax-free salary, bonuses, and perks like accommodation, transportation, and health insurance, depending on the employer. In Dubai, call center roles offer good opportunities for career growth and long-term employment.
- Company: Not mentioned
- Industry: Facility Management
- Job Location: Dubai
- Salary: Unspecified
- Job Type: Full Time
- Gender: Any
- language: English
- Nationality: Anyone can apply
- Apply Date: As soon as possible
Responsibilities
- Answer incoming calls and provide accurate information
- Resolve customer complaints professionally
- Make outgoing calls to follow up with clients or offer services
- Maintain customer records and update information in the system
- Professionally handle a high volume of calls while ensuring quality service and customer satisfaction
- Provide support for sales, including assisting with product inquiries and upselling when appropriate
- Follow company protocols for handling calls, data entry, and resolving customer issues.
Requirements
- High school diploma or equivalent
- Proficiency in English (knowledge of Arabic is an advantage)
- Effective communication and active listening skills
- Basic computer skills and the ability to navigate customer management software
- Strong problem-solving abilities and patience while dealing with customers
- Ability to work in a fast-service environment and handle high call volumes
- Pripr experience in customer service or call center roles is preferred, but not mandatory
Benefits
- Tax-free salary with incentives
- Opportunities for career growth and advancement within the company
- Medical benefits are also provided
- Free accommodation or housing allowance and transportation
- Paid training and skill development in customer service and communication
- Stable employment with long-term contract options
- Exposure to a diverse, multicultural work environment
How to Apply
Interested candidates are invited to submit their resume and cover letter to the email address mentioned below. The candidate can also call the phone number given below.
- Email Address: hiring@estgrps.com
Disclaimer
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